Dear Valued Customer,
due to ongoing supply constraints affecting the availability of hard disk drives globally, we are currently facing repeated stock shortages for replacement units. As a result, processing and fulfillment times for warranty replacements have unfortunately become longer than usual.
We fully understand that these delays are inconvenient and may impact your operations, and we regret any disruption this situation may cause. Please be assured that we are working continuously with our partners and suppliers to improve availability and reduce waiting times as quickly as possible.
In the meantime, depending on your point of purchase, you may also consider contacting the dealer or reseller where the product was originally obtained. In some cases, local replacement through the sales channel can provide a faster resolution while the current supply constraints remain in effect.
We highly appreciate your patience and understanding during this challenging period.
Toshiba Electronics Europe GmbH
In this Portal you can create a warranty claim for your defective Toshiba Hard Disk Drive.
Please have the HDD serial number(s) ready for further processing. If you have any questions, please contact us by using the
To start the process, please first select your customer category:
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