Information about the workflow specsified

Identification of your product

Please enter the serial number of your product and click on the „Warranty check“ button.
Your product will automatically be identified.
If your product cannot be identified automatically, please select your model from the drop-down list.

If you have difficulties to locate the serial number, please click here for support!

Serial number

Sales country

Model

Warranty

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Terms of Warranty

Important note:

Before you continue please read the following warranty conditions and confirm by checking the two check boxes!

Warranty Period:

Warranty is starting from the date of purchase.
Period depending on HDD model

Warranty is voided in case of:

Opened HDD case
Damaged HDD connectors
Shipping damages caused by unsuitable packaging

Packaging instructions:

Please use either a foam rubber block or several layers of bubble wrap to protect the drive inside the carton.
Please only utilize cartons that are sufficiently stable for transportation by post or courier.
The packed Hard Disk Drive must not be able to move inside the box!
Please do net send any accessories with the Hard Disk Drive!
Please also put a printed copy of the shipping note into the box.

Incorrect

Replacement

After your goods have been received and checked at the Service Center, a replacement drive of at least equivalent value (depending on availability) will be shipped to you free of charge.

Important note:

Your original Hard Disk Drive will not be returned to you!
You are personally responsible for backing up your data and for arranging suitable packaging!

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Customer information

Please fill in all required data in the form

Title

First name

Last name

Phone number

E-mail

Confirm E-mail

Company

Street

City

Postal code

Country

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Service informations

Please fill in all required data in the form
After that please print the UPS label and the shipping note
Go to the UPS website and confirm date and address for the UPS pick-up service

UPS

Order reference

Reference

Error description

Package data

Fill from template

Package sizes

Length (cm)

Width (cm)

Height (cm)

Weight (kg)

Your request has been successfully sent.
You will find your order number on the shipping note.
Please print out the shipping note and the UPS label.

Hello

Yout RMA Request has been successfully created.

Now you can download your UPS Label and the Order Confirmation.

You are obliged to attach three copies of your Proforma Invoice to international shipments. Please print these out three times and attach them visibly to your parcel.

Download UPS Download Order confirmation Download Proforma Invoice

Warranty Case

Information about the workflow specsified

Identification of your product

Terms of Warranty

Important note:

Warranty Period:

Warranty is voided in case of:

Packaging instructions:

Replacement

Customer information

Customer information

Service informations

Order reference

Package data

RMA creation

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